Terms & Conditions

The following conditions form the basis of your contract with Foxglove Farm Residential Riding Holidays, Foxglove Farm, Gibraltar, Nr Dinton, Buckingamshire HP17 8TY.

When making a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the full
terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on
the terms of these booking conditions, which are governed by and shall be interpreted by English law.
All activities are undertaken at the customer’s own risk.
It is a condition of your holiday booking that all customers have personal accident insurance which covers them for horse riding
and that details of this insurance are to be provided on the booking form. We strongly recommend that you have holiday
insurance that will cover your expenses in the event that you have to cancel.
The deposit of 50% of the total amount is accepted as part payment of the total price and is required on booking. Full
payment of the holiday is required six weeks before the start date. Deposits are non-refundable but can be transferred to
another date at the management’s discretion. In the event of cancellation within six weeks of the holiday, full payment will be
required. A contract is constituted between the customer and Foxglove Farm Residential Riding Holidays once a completed
booking form with deposit has been received and a written confirmation invoice has been sent.
The balance of the cost of the holiday must be paid no later than six weeks before the commencement of the holiday.
Should the balance not be paid by that date Foxglove Farm Residential Riding Holidays reserves the right to treat the
booking as a cancellation.
Should the customer wish to make changes to their holiday once it has been confirmed, they must notify Foxglove Farm
Residential Riding Holidays, who will do their best to make the changes, although cannot guarantee to do so. Should the
changes implement any additional costs, then the customer agrees to these and they will be included in a re-issued
confirmation invoice.
Late bookings may be accepted subject to availability provided that the entire amount of the holiday price is received in
advance of the commencement of the holiday.
If the customer wishes to cancel their booking more than six weeks before commencement of the holiday, any money paid
less the deposit will be refunded. No money can be refunded should the customer cancel within the six weeks before the
holiday even if the reasons are because of health or fitness. Cancellations must be made in writing.
Foxglove Farm Residential Riding Holidays reserves the right to cancel any holiday and in such an event the full sum paid by the
customer will be refunded and the contract between customer and Foxglove Farm Residential Riding Holidays is thus
terminated. Foxglove Farm Residential Riding Holidays accepts no liability for any costs incurred by the customer, including any
travel arrangements made and paid for. If any of the holiday doesn’t take place by reason or circumstances beyond
Foxglove Farm Residential Riding Holidays, “force majeure” (adverse weather conditions, natural disaster, civil
unrest etc.) then Foxglove Farm Residential Riding Holidays is entitled to deduct any costs expended by them for the holiday
from the refund.
All information contained on the website is produced in good faith and believed to be correct, however the provision of
certain facilities therein referred may be limited, not available at certain times or subject to weather conditions etc. Foxglove
Farm Residential Riding Holidays reserves the right to change, alter or curtail the accommodation, riding itinerary, routes and
services provided by both themselves and other providers for any reason beyond their control or for the wellbeing and safety
of all concerned on the holiday. Bad weather/terrain conditions or events in the area could lead to a change in riding itinerary, in
which case customers will be notified as soon as possible.
Foxglove Farm Residential Riding Holidays will endeavour to provide as similar an experience with any amendments. Right is
reserved to alter the price from that stated on the website at any time before a holiday is booked.
All passport, visa, health certificate requirements are the responsibility of the customer and Foxglove Farm Residential
Riding Holidays cannot accept any responsibility for any delay or expenses incurred through any irregularity in any travel, legal
or insurance documents. Luggage is the responsibility of the customer and Foxglove Farm Residential Riding Holidays
cannot accept any responsibility for any luggage if in the unlikely event it is stolen or damaged and the customer should
therefore ensure that they have adequate insurance.
If the customer has any special requests which would enhance their experience of the holiday, these must be made during the
initial enquiry or during the provisional booking in order for Foxglove Farm Residential Riding Holidays to assess if they
can be accommodated. If the customer has a medical condition or disability which may affect their holiday then this must be
stated on the booking form so that we can advise of the suitability of the holiday chosen. Foxglove Farm Residential
Riding Holidays reserves the right to decline a reservation should they feel they are unable to accommodate the needs of
the customer, or if full details are not given at the time of the booking, cancel the holiday when they become aware of these
The customer accepts full responsibility for any damage or loss caused by them or a member of their family. Full payment for
any such damage or loss must be made at the time to the appropriate party. Foxglove Farm Residential Riding Holidays
expects all their customers to behave in a way that reflects consideration to other people, animals and the countryside, and
reserves the right to immediately terminate any holiday arrangements of a customer who behaves in any way
detrimentally to cause any distress, annoyance, danger or damage to any other person directly involved with the holiday or
third party. In this situation the customer will be required to leave immediately. No refunds will be made or contributions
towards any additional expenses resulting in this kind of termination of a holiday.
Whilst riding or in the vicinity of the horses, the customer must abide by the rules and instructions of the Hartwell Riding
Stables guides. It is a condition of booking that the customer accepts that the guide is entitled to require them to dismount or
refuse a ride or terminate the holiday if the guide for any reason, including but not limited to inability, behaviour or health,
believes the customer could endanger the safety or welfare of any person or the horses. Should this situation occur, the
customer is not entitled to any compensation or refund.
Due to a change by the European Commission regarding EN1384 and BSEN1384 no longer being an accepted standard,
all hats which ONLY meet the standard EN1384 or BSEN1384, with or without a kitemark, and do not comply with another
standard from the below list, WILL NOT be permitted for use at any BHS Approved Centre or at Foxglove Farm Residential
Riding Holidays & Hartwell Riding Stables.
Hats which bear EN1384 or BSEN1384 ALONG WITH another standard from the below list, will be permitted. For example,
BSEN1384 & PAS015 (1998 or 2011) along with the Kitemark would be acceptable, but not BSEN1384 on its own.
The current BHS-recognised standards are:

  • • PAS015:( 1998 or 2011) with BSI kitemark
  • • VG1 01.0404: (2014 -12) with BSI kitemark
  • • ASTM F1163:(2004a or 04a onwards) with SEI mark
  • • SNELL E2001: with Official SNELL lable and number
  • • AS/NZS 3838 (2006 onwards) with SAI Global Mark

Hats should also ideally be Kitemarked. The Kitemark is a quality assurance mark and is the registered trademark of the
British Standards Institute (BSI). It can only be affixed to products certified by them.
The Kitemark shows that helmets are independently and regularly batch tested by BSI to the appropriate specification.
Hats tested elsewhere in the European Union may be tested to the EN 1384 standard. However, they will not carry the BSI
Kitemark that is strongly recommended by the BHS and many insurance companies. Customers need also to acknowledge
that there are risks involved with horse riding, dealing with horses and understand that horses can be unpredictable and
act unexpectedly.
Foxglove Farm Residential Riding Holidays wishes to provide as flexible a holiday as in their power to do so and will do all
they can to accommodate any changes, but may be limited by their contract to other holiday customers. If the customer’s
riding itinerary is reduced due to any of these changes, there can be no refund or deductions from the amount paid. Similarly,
if the riding itinerary is increased, Foxglove Farm Residential Riding Holidays will not make any surcharges.
Data Protection: information supplied to Foxglove Farm Residential Riding Holidays will be held in accordance to the
data protection act but may also be made available to any relevant parties involved with creating the customer’s holiday. It
may also be passed on if required by law to any government or public bodies or to any insurers in the event of an accident.
Unless a customer requests otherwise, customer information is held to send out future information on Foxglove Farm
Residential Riding Holidays. Customer privacy is respected and information is not sent out to any third party not connected with
Foxglove Farm Residential Riding Holidays without the customer’s permission.